As a Senior Principal, tell us a little bit about what you do for NEOS and our clients.
I am the Operations Excellence practice leader and am responsible for the services, strategy, and performance of the organization. My background is in insurance for most of my career – both on the business (service, digital, product) and technology (program management office, data/business analytics, quality assurance). I have responsibilities for multiple clients, ensuring I’m aware of changes in the market and offering NEOS services to them. Most recently, I was involved in leading the integration planning for an acquisition of a Life and Annuity company and helped our client assess its organization and build out a knowledge-sharing culture and repository to continue the client’s rapid growth.
What technology innovation has made the most impact on your life?
I’d have to say Broadband – you can literally find and watch anything via the internet. I like Arsenal (English Football) in the UK and can find ways to watch almost every game and keep up with some of my UK friends.
What is your favorite thing about #LifeatNEOS?
I’d have to say the camaraderie. People genuinely pitch in and help – whether it’s a proposal for a client, helping carry things to Nikki’s car, or just being willing to review deliverables and provide insight. The spirit of “let’s get this done” is great and a big part of why NEOS is successful.
What are you most excited about regarding the future of the industry?
Digital Transformation. Insurance has been slow to change, but many of the pieces are in place – consumer demand, new technologies, and capabilities plus perhaps most importantly – competition. New entrants are challenging insurers to allocate resources to innovate or perish.
Who inspires you and why?
I’d have to say, my wife, Donna. She literally has no fear. She went to law school and started out as a Tax Attorney, but quickly pivoted to Freedom of Information and people’s rights to access public data, etc. She built her own business and then actively provided support on boards focused on women and girls. She sees opportunities and goes after them and now is the CEO of the Women’s Fund of Western MA – pursuing her passions.