Gain support for periods of peak demand with Business Process Outsourcing Flex

Your business-as-usual operations may be mature and efficient, but how do you handle the “business unusual?” Our Business Process Outsourcing Flex services are your strategy to support critical periods of peak demand with scalable expertise.

How It Works

  • The Unusual Event

    A variety of events–including acquisitions, divestitures, and strategic partnerships–present an array of temporary, time-sensitive business scenarios that can challenge your existing teams and processes. These circumstances and the tasks which they create require a workforce with special or focused talent and expertise. Facing spikes in demand for support around renewals, proposals, quotes, contracts, certificates, enrollments, etc. leaves many organizations confronting the question of how to support the “business unusual.”

  • How We Help

    With deep expertise in managing these events within Life, Retirement, Annuities, and Employee Benefits, our Business Process Outsourcing Flex teams work as an extension of your own organization and provide scalable resources for focused business processes and tasks. Whether you need additional claims analysts, field support consultants, underwriters, or underwriting assistants–even contracts and installation teams–we fill the shortfall that the business unusual presents.

  • The Game Plan

    Leverage our experience and insights into the operational processes and staffing peaks required to support the complex transactions of the business unusual. Our Business Process Outsourcing Flex teams design and operate the interim processes and stay with you until the peak demand subsides–or until we help you determine how to manage your new normal on your own.


A Predictable Workforce

Be prepared for anticipated or unforeseen periods of peak demand by using expert NEOS team members for critical business processes, ensuring you meet client and partner SLAs.

Strategic Support

Align to your corporate strategy for divestitures and acquisitions with seamless management of the spike in processes related to these events.

Cost-Effective Execution

Bolster your staff without adding permanent team members or bogging down Recruiting for temporary peaks. Avoid paying for resources that you’re not using by scaling with on-demand support.


We enable you to take on the new size and scale of your business–until you are ready to run it yourself. We help you determine how to support your new environment after we are gone.