12/18/19

Set Your Organization Up for Success with a Future State Operating Model Framework

By: Kristina Beckwith, Senior Manager

Have you ever launched a new process, product, or program thinking you had everything in place for go-live and want to make sure everything works smoothly as planned?

Were there gaps and issues that needed immediate attention?

Creating a detailed framework of a future state Operating Model will help you get there. Taking the time to outline the business functions, people, processes, and surrounding technology you need in place to run the business after you launch will enable you to set the foundation for success, proactively address and resolve gaps, and sustain your organization for the future.

Future State Operating Model Framework

What is it? Why do I need one?

Technology is only as good as the people that use it. An Operating Model is exactly what it sounds like – it is a framework that enables you to be successful and that helps you identify what you need to sustain and run your business.

What should it include?

Critical Business Functions

• Identify the critical business functions that need to be in place to support your business

• Take a holistic approach and be sure to account for shared service support from business functions that support efforts at the enterprise level (e.g., legal, compliance, etc.)

Resource Needs

• Identify the appropriate number of resources with the right skill set to support your business functions.

• It’s critical to have tasks by business function view, with a baseline estimate of workload, to further pinpoint and refine the resource needs to set you up and sustain success going forward.

• Lastly, critically look at volume and/or sales projections, so you understand the growth trajectory and staffing and/or automation needs for your business

Standard Operating Procedures

• Analyze existing processes and procedures to determine if they are adequate or need to be augmented to support your business functions

Communication Strategy

• What is the monitoring you will do of your business and processes? How do items get escalated if they are not working, etc.?

• You need to define and test your communication structure and meeting cadence to support the model

Technological Enablers

• Determine where and when technology is required to execute against the model successfully

It’s imperative to think and plan. A well thought out framework and infrastructure for your organization are critical to have in place to ensure you can run your business after you have implemented a new product, process our program.

Are you interested in learning more about creating a Future State Operating Model Framework? NEOS can help.

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