12/2/19

Chris Dickinson to speak at LOMA’s Customer Experience Conference

This session will highlight results from a recent LIMRA and NEOS study examining current customer experience
practices. The study was conducted to better understand the challenges and opportunities that life insurance and
annuities carriers face, the effectiveness of their efforts, and how these efforts are being prioritized to shape the
organization’s future state. Findings based on the perspectives of operations, marketing, distribution, and strategic
customer experience functions will be discussed.