At the close of the webinar, attendees gained knowledge as to why taking an in-depth look into their processes will allow them to reduce their level of operational risk. Included in the webinar was discussion on how to use a NEOS tool, Process Control Topology, for single regulations, what the benefits of documenting with controls can provide, as well as how to use process inventory to identify, quantify, and mitigate operational risk. The webinar included insight from the following panelists: Carla Gregory, VP, Consulting Operations, NEOS: Carla brings over 25 years of consulting experience in the business process management, organization development and operations efficiency spaces. Since joining NEOS in 2011, Carla has established and leads the Business Consulting practice area, responsible for internal operations, engagement delivery and execution, and client relationship management. Patty Kurlansky, Independent Financial Services Professional: Patty retired from The Hartford Insurance Group in 2007, after a 33-year career that included all aspects of individual life and annuity service management from point of sale to the termination of a policy, mergers and acquisitions, international start-ups, and large scale systems and organizational integrations. Jill Vancour, CPA, Director and Risk Manager, Mass Mutual Financial Group: Jill has over 24 year’s consultative experience in accounting and finance for the insurance industry with proficiency in external audit, internal audit, operations, sourcing, and risk governance. Currently, Jill is a Risk Manager for the Financial Reporting Risk Group, a team within Enterprise Risk Management focusing on internal control compliance.