According to recent studies, the implementation of process excellence frameworks and application of lean six sigma practices to drive rapid change is a top priority in 2016 as companies begin to realize a competitive differentiator in their ability to go to market and realign core processes to improve the customer experience quickly and cost effectively. Unfortunately, traditional methods pose significant challenges. Most process improvement approaches, including DMAIC, can be too cumbersome resulting in projects that are large and costly, political, and yield value too slowly to keep pace with customer, market and business demands. With the added strain of ‘too much change,’ companies are being forced to define methods that make it even faster, easier and more cost effective to drive critical improvements in core processes and business capabilities.
At NEOS, we’ve developed a more agile approach that can lead to new business process and capability designs with key performance measures and design documentation in just weeks, not months or years. We’ve successfully simplified deliverables and tools to cut through the clutter and capture exactly – and only – what leaders and project teams need to make informed decisions and begin executing against incremental wins that add up to big gains quickly.
In this newsletter, we’ll examine our proprietary methodology, what we refer to as Future Week. FutureWeek™ is a proprietary workshop that we use to help clients achieve business strategy through process and core capability redesign. It fits within a simple four-to-six-week framework that can be broken down into three segments, which naturally alleviate the usual suspects of organizational pain and failure when designing for the future state. We’ll take a look at each segment in the approach and highlight how it differs from other contemporary methods. It is important to note that not all deliverables are required for each client. NEOS works with each client to right-size the approach for each engagement.
Segment 1: Pre-Work
Pre-Work is characterized by assessments that lay the groundwork and set the vision and direction by establishing anticipated business value and how that value will be measured. Business value statements serve as design criteria during FutureWeek™. Deliverables include:
a. Identify, define, and prioritize the major pain points through user observations, interviews, and documentation reviews
b. Establish the business strategy and objectives to be achieved with associated metrics
c. Gain executive buy-in early in the redesign process
d. Prepare and distribute the FutureWeek™ pre-read materials to bring focus to the effort
Segment 2: FutureWeek™(Redesign Workshop)
The star of the show is the Redesign Workshop. This workshop is where we do the design work, and you guessed it — it only takes a week. In just a matter of a few days, we can:
a. Define the desired business experience and operating model
b. Redesign the business process
c. Assess the impact of the future state on the existing organization
Segment 3: Post-Work
Our consultants go to work producing the materials your leaders and teams will need to achieve the future state coming out of the FutureWeek™ session. Deliverables include:
a. Generate process designs, impact assessments, service models, technology requirements, and other outcomes
b. Plan next steps for implementation, additional processes, software selection, requirements, etc.
In all, a FutureWeek™ engagement can be executed from pre-work through post-work executive readouts in as little as four to six weeks. By securing the right executive buy-in from day one and defining clear measures for success, teams are armed with operating targets for the future state while the FutureWeek™ workshop gives them the inspiration, flexibility, and mechanism for capturing innovative solutions. When a process improvement workshop is rounded out with crisp, clear, actionable information, the only limit is how fast a company can assemble a team.
The old days are over. It’s time to start implementing the future.
Similar to other process solutions in the marketplace, Future Week was designed with industry neutrality in mind. NEOS has successfully demonstrated the application and power of FutureWeek™ across companies in three separate industries to date with more added every day. Industries include Insurance, Financial Services, and even Shipping and Transportation. In fact, Future Week has proven itself to be so practical, fast, and effective that we have seen more repeat engagements involving Future Week across multiple functions in the same company than any service offering we’ve ever provided. Imagine the power for a moment; leaders in all corners of your organization advocating for the use of Future Week means they trust the outcomes that your projects are producing. Securing resources, funding, and prioritizing initiatives will become easier than ever before.