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Operational & Organizational Effectiveness

Boost Financial and Service Performance With an Agile Organization

Mergers and acquisitions, organic growth, restructurings, and shifts in strategy can all detract from your overall operational effectiveness while underutilized staff can dilute from your bottom line. You need organization-wide solutions that bring immediate improvements while aligning your business to meet long-term goals.

How to increase operational effectiveness

Change Management & Communications

Studies show that up to 70% of initiatives fail to deliver their stated financial goals. Much of that failure can be attributed to how change is managed or lead. Crack the code to your effective change management and create clear competitive advantage.

Tailoring communication of changes to your audience increases the likelihood of success.

Improve employee adoption of cultural and organizational changes, operational effectveness

After all, it’s not just a change for the organization, but it means shifts for each an every person you employ. Engaging them, being transparent, and leading visibly and consistently will accelerate acceptance. If a change management and communication strategy is developed alongside a master program plan, you can even reduce turnover and employee “churn.”

Improved Organizational Performance

Organizations consist of individuals and teams, and the whole is greater than the sum of the parts. Leverage best practices to drive both individual and team performance across four fundamental questions.

Those are:

  • Is your organization aware of the performance expectations?
  • Is your organization motivated to meet or exceed those expectations?
  • Does your organization have access to the necessary resources to deliver the expected performance?
  • Does your organization have the knowledge, skills, and abilities to perform?

According to a McKinsey study, healthy companies are twice as likely to have an above-median EBITDA margin and above-median growth in book value, and one and a half times more likely to have above-median growth in net income.

In other words, healthy organizations are able to marshal their teams to achieve, and even over achieve, on their goals.

Culture Nurturing

We have observed that even in the best companies, trust between departments and individuals can break down, creating higher costs, lower quality and frustration for employees.

In every case, a breakdown in trust creates organizational pain, undermines organizational effectiveness, and adds risk. How to ensure operational effectiveness by improving relationships

This is usually due to a lack of understanding, lack of appreciation, history or untrustworthy motives. The good news is that the causes can be identified and quantified, so the solutions can be too and smoothly implemented.

Having a neutral third party conduct an analysis of the current relational state and diagnose the scope and severity of the existing working relationship will lead to immediate actionable recommendations. This will start you on the path to repairing broken trust and developing best practices to keep momentum moving in the right direction for the future.

Gamification & Behavioral Change

“Gamification” is the application of game mechanics such as competition, scoring, and rewards to non-game scenarios such as hiring, training, and sales. For example, agents could receive rewards for increasing sales or improving client services. One new sale or positive customer review equals a point, and the more points an agent has, the closer they are to earning prizes.

Gamification is a great way to achieve desired outcomes through changed behaviors, but can be a challenge to design and deploy.

As new agents and home office employees join the ranks they will need to be developed into successful sales people and service providers. Gamification can help you prioritize their work, queue up new training opportunities, and motivate them toward success.

You will need to consider several factors when designing a game that both changes behavior and provides a balance of incentive. The up side is that users of gamified experiences are generally more satisfied with their work, more focused on tasks that deliver value, and are more motivated to achieve.

Insurers will gain business value NEOS


Want to know more?

Read our Impact Assessment and other case studies to learn more about change management and other great business improvements.


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Read our Gamification Playbook and get your winning strategy

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