Carla brings over 25 years of consulting experience in the business process management, organization development and operations efficiency spaces. Since joining NEOS in 2011, Carla has established and currently leads the Business Consulting practice area. She is also responsible for internal operations, engagement delivery and execution, and client relationship management.
Before joining NEOS, Carla owned Forward Motion Coaching and Consulting, a small business focused on helping individuals and small business owners strategize, plan, and create structures for success. For InSource Consulting (now a wholly owned division of Virtusa Corporation), Carla led the Business Process Management (BPM) practice where she established the BPM methodology, trained consulting staff, and acted as a subject matter expert across BPM projects and opportunities.
Prior to InSource Consulting, Carla spent 10 years at The Hartford Insurance Group working in both the International Division and the Individual Annuity Division. As the Director of International Operations Effectiveness, Carla spearheaded global business process reengineering efforts and trained business analysts in the International BPM approach. As the Director of Organization and Employee Development, Carla was responsible for employee training, organization design, and business process improvement efforts. Carla began her career with the global consulting firm Accenture, where she focused on human performance in the financial services industry.
In 2012, Carla was named the winner of a Bronze Stevie® Award in the Female Executive of the Year Business Services category in the annual Stevie Awards for Women in Business for creating new, adaptive business processes and a predictable management structure. Carla holds a BA from the University of Connecticut and is a certified professional Executive and Leadership Coach. She is also certified to administer the MBTI personality type indicator.